Orders & Return Policy
LOCAL PICK UP ORDERS
Local pick up orders are available once your order has been processed in our Salisbury Retail location. You will be notified by email once your order is fulfilled. We will keep your order until it is picked up.
We offer FREE SHIPPING on all orders purchased within the U.S. Your package will ship using United States Postal Service. We do not offer International Shipping at this time.
U.S. POSTAL SERVICE PRIORITY MAIL SHIPPING. All Mail shipments will take approximately 1-2 business days to ship out. Tracking information is provided via email to the customer at the time the order has completed warehouse processing. We do not process or ship orders on weekends or holidays.
U.S. POSTAL SERVICE PRIORITY MAIL EXPRESS SHIPPING
Orders must be received by 2:00 pm Eastern Standard Time (EST) Monday-Thursday / 12:00 p.m EST Friday and will be processed and shipped same day. Orders received after these times will be processed and shipped the following business day.
Priority Express shipments are guaranteed to arrive within 2 business days by 3 pm following the order date; 1 day shipping is available in select locations. Priority Express Mail prices are based on weight and destination. Shipping Address
LOST OR STOLEN PACKAGES
Shipments lost or misdirected in transit to the destination will be reshipped to the customer once it has been determined the original shipment cannot be delivered within a reasonable time frame. We are not responsible for lost or stolen shipments when incorrect addresses are provided by the customer. Any packages returned to us as undeliverable will be re-shipped at customer expense. We are not responsible for refunding or replacing shipments for packages shown as delivered. We will supply order and tracking information for customers to provide to the U.S. Postal Service to file a claim. We will work with customers to replace packages after sending us a copy of their filed police report.
We try our hardest to make your shopping experience the best possible. With that said, we understand that returning items that don't work for you as well as you'd hope will happen, so we want to make sure our return policy is easy to follow as possible!
- Shipping will not be refunded on any returned items and is the responsibility of the customer when shipping items back to us. We have enclosed a pre-paid return label for your convenience. You are responsible for the cost of the return label if used. Your refund will be the amount less of the shipping charge once we process your return.
- Store credit in a form of an e-certificate will be given for the purchase price of all eligible returned merchandise (see below and note ALL steps on how a return is eligible). We do not offer refunds. No exceptions. Store Credit never expires.
- Returns must be postmarked within 10 (10) days of the date you receive your shipment. No exceptions. Any returns postmarked after 10 days of the date you receive will be rejected, and you will be required to pay a reshipping fee to receive your merchandise back.
- Due to high order volume, we do not process exchanges.
- CLEARANCE AND ACCESSORIES SALES ARE FINAL AND ARE NON-RETURNABLE. WE ENFORCE THIS POLICY STRICTLY AND STORE CREDIT WILL NOT BE GIVEN FOR RETURNED ITEMS MARKED ACCESSORIES, CLEARANCE OR SALE ITEMS.
Returns must be received in original, unused condition with tags ATTACHED and a copy of or the original invoice or return form included. If you cannot locate the original invoice, please print and include a copy of the order confirmation emailed to you. Returns received without supporting documentation will be delayed in receiving store credit.
- Use your smartphone to take pictures of the defective or damaged area and email the images to firstname.lastname@example.org, including the tag in the image showing it is still attached.
- Indicate "Defective" or "Damaged" in the subject line.
- Include the first and last name on your Lilac Clothing Company account, order #, and product code/name of the item.
You will receive a response from our customer service support team within 24 hours.
• Boutique credit is issued on the date we receive your returned item(s) from you. You are notified via email that boutique credit has been issued, along with instructions on how to redeem it. It will be issued in a form of a GIFT CARD that will never expire.
ANY ITEMS REJECTED FOR A RETURN WILL REQUIRE A RESHIPPING FEE. IF WE DO NOT RECEIVE THE RESHIPPING FEE IN 7 DAYS, WE WILL DONATE ALL ITEMS TO CHARITY.
Due to order volume & the high risk of sellouts we ARE NOT ABLE TO process exchanges.
Please MAIL returns to: <
Lilac Clothing Company, LLC